Worried about your email security? Cisco Secure Email helps your mailbox stay protected from phishing, ransomware and spoofing. In case you experience suspicious or alarming issues with your Secure Email tool, reach out for help via one of our Cisco Secure Email Troubleshooting package deals.
Standard troubleshooting package (up to 4 hours):
- One Cisco Secure Email troubleshooting
- Insight into network topology
- Configuration And General Logs checking
- Essential features troubleshooting:
- Network Connectivity Issues
- SMTP authentication
- SPF and DKIM troubleshooting
- Banners and SSL Certificates
- Email policies and content filtering
- Mail Flow Policies and Destination Controls
- Mostly used for straightforward troubleshooting
- Estimated Time To Complete 4 hours
- Service delivery time 1 day
Premium troubleshooting package (up to 8 hours):
- One Cisco Secure Email troubleshooting
- Standard troubleshooting included
- Complex insight into network topology
- Advanced features troubleshooting:
- Anti-spam features
- Whitelists & Blacklists
- Spoofed email filtering
- Spam Quarantine
- Often used for complex troubleshooting
- Estimated Time To Complete 8 hours
- Service delivery time 2 days
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Cisco Secure Email Configuration is the service to help you configure the new or current solution.
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