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VPN Troubleshooting (Cisco, Meraki, Palo Alto Networks)

Cisco
Meraki
Other Vendors
Troubleshooting

A virtual private network, or VPN, is an encrypted connection over the Internet from a device to a network. The encrypted connection helps ensure that sensitive data is safely transmitted. It prevents unauthorized people from eavesdropping on the traffic and allows the user to conduct work remotely.  VPN technology is widely used in corporate environments. VPN Troubleshooting (Cisco, Meraki, Palo Alto Networks) Service has become crucial if the potential loss of connectivity, performance or security problems occurs in your networks. The source of the issues is often unknown, and you or your internal IT team needs an open-minded opinion on a specific topic. 

Troubleshooting for devices and technologies:

  • Cisco ASA firewalls
  • Cisco Secure firewalls (NGFW)
  • Cisco IOS firewalls
  • Meraki MX security gateway
  • Palo Alto Networks firewall
  • Site to Site VPN
  • Client VPN
  • Standard and Advanced implemented features
  • Security and VPN features
  • Troubleshooting of voice services is not supported

 

Standard troubleshooting package (up to 4 hours):

  • One VPN connection profile troubleshooting
  • Client or site to site VPN
  • Cisco, Meraki, Palo Alto Networks gateways
  • Insight into network topology
  • Configuration And General Logs checking
  • Essential features troubleshooting:
    • Client connection issues
    • Services visibility
    • IPv4 VPN addressing and static routing
    • Tunnel policies
    • Network Address Translation (NAT)
    • Encryption and IPSec parameters
  • Mostly used for straightforward troubleshooting
  • Estimated Time To Complete 4 hours
  • Service delivery time 1 day

Premium troubleshooting package (up to 8 hours):

  • One site to site VPN tunnel troubleshooting
  • Site to site VPN
  • Standard troubleshooting included
  • Complex insight into network topology
  • Advanced features troubleshooting:
    • Topology: Dynamic Multipoint VPN (DMVPN)
    • IPv4 dynamic routing (OSPF, IGRP)
    • Firewall Features
    • Access policies
  • Often used for complex troubleshooting
  • Estimated Time To Complete 8 hours
  • Service delivery time 2 days

For more information or assistance to choose the right variant, please send us your request by Get a free quote.

Cisco IOS firewall Configuration, Cisco Secure firewall (NGFW) ConfigurationCisco AnyConnect Secure Mobility Client ConfigurationVPN Configuration (Cisco, Meraki, Palo Alto Networks), and  Cisco Secure firewall (ASA/NGFW) configuration Audit are services that can help you make your current or new security solution more effective.

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Technological partners

  • ettea.services and Cisco
  • Meraki by ettea.services
  • ettea.services and Microsoft
  • ettea.services and Palo Alto Networks
  • ettea.services and Veeam
  • ettea.services and VMware